Experts say police who dragged passenger had other options
“We wouldn’t get (someone) off just because the airline wants them off.” – LAX PD
Officers with the Los Angeles Airport Police do not get involved in civil matters such as business disputes between airlines and passengers. They have sometimes refused airlines’ requests to board planes, said spokesman and police officer Rob Pedregon.
“We don’t just fly into action when someone calls us,” he said. Officers will “basically find out the whole situation, why we’re here, get the background and then decide if it’s within our legal authority. We wouldn’t get (someone) off just because the airline wants them off. If a law is broken, then we will take action.”
“CHICAGO — Airport police officers called to remove a passenger who refused to leave a United Express flight essentially walked into what law enforcement experts say was a no-win situation: enforcing a business decision by a private company.
But if the passenger posed no threat and was not being disruptive, officers almost certainly could have tried an approach other than dragging him out of his seat and down the aisle, including simply telling the airline to resolve the situation itself, experts said.
Cellphone video of the bloodied passenger, 69-year-old David Dao of Elizabethtown, Kentucky, has become a public-relations nightmare for United and led to the suspension of three police officers who worked for the Chicago Department of Aviation.
The video also underscores a growing dilemma: From airlines to schools, police are called to deal with situations that in the past might have been handled without them, sometimes leading officers to respond with force far beyond the provocation.
“Police have an innate bias for action, but there are times that it’s not in their best interest or that of their agency to get involved in an issue that requires you to use a high level of force,” said Jim Bueermann, president of the Police Foundation, a Washington D.C.-based research group, and former police chief in Redlands, California. “You have to ask whether … you really needed to use force when doing the airline’s bidding.”
It’s unclear what police were told by the airline about the situation. Screaming can be heard on the videos as Dao is dragged from his window seat and across the armrest, but he is not seen fighting with the officers. He appears relatively passive while being dragged. Later he’s seen standing in the aisle saying quietly, “I want to go home, I want to go home.”
But once police were aboard the plane, it would have been difficult to walk away, especially if they did not know why the passenger was asked to leave, said Kevin Murphy, executive director of the Airport Law Enforcement Agencies Network.
“Once you’re there, it becomes tough to disengage. You have an obligation,” Murphy said. “If someone is saying they’re staying no matter what the property owner says, you have to wonder why they want to try so hard,” to stay … “Is there something else going on?”
….Continue reading @ Star Tribune
The Real Reason a Man Was Dragged Off That United Flight, and How to Stop It From Happening Again
“This was a tough situation all-around for which there were no good solutions. And things turned from bad to worse when a passenger refused to get off the plane when told to do so by the airline and by police. And it became the source of worldwide outrage when the police overreacted, dragged him off, and bloodied him.
There are a lot of myths about the situation, and it’s leading people to some bad conclusions:
This didn’t happen because United sold too many tickets. United Express (Republic Airlines) had to send four crew members to work a flight the next morning. The weekend was operationally challenging, this was a replacement crew, if the employees didn’t get to Louisville a whole plane load of passengers were going to be ‘bumped’ when that flight was cancelled, and likely other passengers on other flights using that aircraft would have their own important travel plans screwed up as well.
United couldn’t have just sent another plane to take their crew even if they had such a plane it’s not clear they had the crew to operate it legally, or that they could have gotten the plane back to Chicago in time legally so prevent ‘bumping’ via cancellation the whole plane load of passengers it was supposed to carry next.
If the passenger could have just taken Uber, why not the crew? because United doesn’t get to transport its crew any way it wishes whenever it wishes, they’re bound by union contracts and in any case they were following standard established procedures. We can debate those procedures, that’s productive, but United didn’t do anything out of the ordinary.
United should have just kept increasing the denied boarding offer passengers didn’t willingly get off at $800, they should have gone to $1000 (would that have made a difference?) or $5000 or $100,000 — it’s not the passengers’ fault United didn’t have enough seats. Though the time this would have taken might have lost a takeoff window or taken time where the crew went illegal (and the whole flight had to cancel) or the replacement crew wouldn’t get the legally required rest.
More importantly, United didn’t do it because Department of Transportation regulations set maximum required compensation for involuntary denied boarding (in this case 4 times the passenger’s fare paid up to a maximum of $1350). So they’re not going to offer more than that for voluntary denied boardings, especially since the violent outcome here wasn’t expected and the United Express gate agent had no authority to do more.
Fault here lies with:
United for not having as many seats as they sold, although it wasn’t because they sold more seats than the plane held, it was because their operation became a mess and they needed to salvage that to inconvenience the fewest passengers overall. It wasn’t “to maximize their profits” although they certainly wanted to limit their losses by limiting passenger inconvenience.
The passenger who should have gotten off the plane when ordered to do so. It sucked for him and wasn’t his fault, but refusing airline and police instructions unless designed to provoke a violent response for media attention to promote a civil rights cause is a bad idea.
The Chicago Aviation Police shouldn’t have responded with the force they did. They’re the most to blame. If they hadn’t used as much force this whole thing would never even have been a story.
United’s statements backing their employee, refusing to name the victim, or acknowledge that the police really did hurt him are deplorable.
….Continue reading more @ ViewfromtheWing
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